Lorie took a dye class from the owner of Vice Yarns (now closed) down in Houston in 2017 and she fell in love with the art! Yarn was dyed and a passion was born! Soon the car was moved out of the garage and the dye studio was set up.
Where are you located? Can I come visit/shop?
Our dye studio is located in North Texas, in our garage. Unfortunately the city doesn’t support visitors to our location for retail purposes.
Where can I find Have Wool We Will Travel yarns?
Currently we sell only online via our website. We are working to have trunk shows and vend at Fiber Fests - once we do we will list those events on our website.
Do you accept returns/exchanges?
Limited edition colors and yarn purchased during our annual Small Business Saturday and Cyber Monday sales are final and nonrefundable.
Due to the variable nature of hand dyed yarns, we don’t accept returns for color discrepancies. The skein featured in the listing is often not the actual skein you will receive, but rather a representative version of that colorway. As with all hand dyed yarn it’s impossible to get every skein to match, especially with speckles and variegated colors, and there can be variations even within the same dye lot. Additionally, keep in mind that the colors may look different from real life, depending on the color settings of your computer monitor or mobile device.
If your return is for another reason, please contact us within 7 days of receipt and we will provide you with details for returning the item. Returns must be shipped within 14 days after you receive your item(s). A tracking number must be provided to us once you ship. Returns shipped after 14 days will be considered on a case by case basis.
A full refund (minus shipping cost) will be issued upon verification of your return. We are happy to accept returns and exchanges provided you have a receipt and the product is in its original condition. This means the tag and dye ties are still attached and the yarn has not been wound or re-skeined. We are unable to accept returns on any yarn that has other animal fiber on it or has a noticeable fragrance (perfume, smoke, etc.). If the item(s) returned are deemed unacceptable, you will be responsible for the original cost of the item(s)
You are responsible for return postage.
I ordered the wrong yarn! Can I cancel my order?
We don’t accept cancellations, but please contact us if you have any problems with your order.
Do you dye to order/custom dye yarn?
We don’t offer this service at this time.
I have a previously purchased skein that I’m trying to match. Do you have dye lots?
We mark dye lots on our tags to indicate if they were dyed together. However, each time we dye there could be a different outcome. The dye has a life of its own in the pot! Just because 2 skeins come out of the same pot, doesn’t mean they will match!
Will you wind my skein for me?
We don’t offer skein winding services at this time.
How do I care for my Have Wool We Will Travel yarn?
We always recommend hand washing all finished objects and laying them flat to dry. This ensures the longevity of the yarn and the finished product. Make sure to be extra delicate with anything that’s not superwash yarn. If you have a finished piece with more than two different colorways, we suggest pinning and spritzing with water instead of submerging those pieces in order to block it.
Help! My yarn is bleeding!
Hand dyed yarn often bleeds lightly during its first wash, especially reds and more saturated colors. Science is often to blame for this - the pH difference between your water and the water the yarn was dyed in. To minimize bleeding, you can reset the dye in your local water: Dissolve 2 tablespoons of citric acid or 1 cup of white vinegar in water, place your yarn in a non-aluminum baking dish, cover it completely with the water. Place it in your oven and bake at 350 degrees for around 30 minutes. Allow it to cool completely and then hang it up to dry.
What is a Missed Connection colorway?
Missed Connections are one-of-a-kind dye lots. Often these result from dyeing experiments, trial runs for new colors, first drafts of new colorways, testing out new yarn bases, or just having fun with the dye pots!
They are one-of-a-kind for a reason - we don’t save the formula for making them. Which means, when they sell out, they are gone forever!
Can you set aside a skein (or more) for me from a future update?
Unfortunately, we can’t do this. If there is a skein you just must have (and believe me, we understand!), we suggest you try to be at the shop right as the update goes live, because some colorways go fast!
I would love to buy *insert colorway*. When will it be back in the shop?
Let us know if there is a colorway you are looking for! We are always wanting to dye colors that people want and if you’ve been waiting, there are probably others as well!
Why aren’t all the colors offered on all of the bases?
We like to think that the colorways we’ve chosen show up the best on the bases chosen for them.
What’s your shipping policy?
We strive to get orders to you as quickly as possible - we all want our yarn! We ship orders within 3-5 days of placement. If there’s a US federal holiday, that could delay the shipment further as post offices are closed. Also inclement weather (hurricanes, floods, etc.) that could happen in Texas might also affect shipping schedules.
All packages get a tracking number so I can know when your package is delivered. The correct shipping address must be provided at the time of shipping. We aren’t responsible or liable for any lost packages if the wrong shipping address was provided at the time of the sale. As a customer, it is your responsibility to contact us within 24 hours of your order placement if your shipping address has suddenly changed. Nor are we responsible or liable for any packages that may be claimed as not having been delivered when the tracking number clearly shows that it has.
Where’s my order?
Note, inclement weather (blizzards, volcanoes, hurricanes, etc.) can delay your package even further.
If your order is listed as being shipping and is past the arrival date, you have some options:
Check the USPS tracking and see where the package was last scanned.
- If it says it was delivered, contact your local post office and see if it was mismarked. - If it is listed as in-transit, give it about 4-6 more days. Most orders that are delayed usually show up in that time frame. 2. You can file a claim or inquiry with the USPS in regards to your package.
If your order never shows up, there’s not much we can do. We are unable to offer replacement skeins for packages that go missing.
What’s the best way to get in touch with you?
Please, please, please don’t contact me concerning orders or wholesale inquiries via Instagram comments or direct messages, they are just too easy to overlook.
The best way to get in touch with us is via email.
Do you sell wholesale?
Not quite yet! Check back here in a few months - we’ll see how this whole yarn business goes!
How can I pay you?
We use Square to process credit card payments as well as PayPal for transactions. If we see you in person, we can also accept Apple Pay and Android/Google Pay.
Do you offer coupons or discounts?
Sometimes we have a sale! On those occasions, we will mark down the price of items in the store. Other times, you might get a coupon code to use. If a coupon code is issued, that code is only good on items that have been purchased during the dates the coupon was valid. Discounts and/or sales codes can’t be applied to items/orders placed before or after the dates specified for that particular sale/code/discount. It’s your responsibility, as a customer, to use your discount/coupon/sale code at checkout during the allotted time frame. Do not ask to have a discount/coupon/sale applied to your order if you forgot to use the code, even if that order was placed during the time a discount code was active.